Canceling & Rescheduling with More Than 7 Days' Notice:
No fees charged. We understand unexpected things can happen.
Cancellations Within 7 Days of Appointment are accepted as long as the artists are notified 7 days in advance of the booked appointment.

5  Days Before: 30% of the Service Fee.
This helps compensate artists for lost time and preparation. This also applies to reschedules, this fee will not apply to services in the future.

3 Days Before: 50% of the Service Fee.
Late cancellations significantly impact artist income and scheduling. This also applies to reschedules, this fee will not apply to services in the future.

Cancelations the day of (or within 24 hours of the appointment):
You will be charged 100% of the Service Fee. Day of cancellations represent lost income and impact artist income and scheduling. This also applies to reschedules, this fee will not apply to services in the future.

No-Shows:
No-shows will be charged 100% of the Service Fee. We value our artists' time and professionalism, and no-shows create significant losses. Rebooking will require payment in advance to reserve another appointment, if there is a cancellation or rescheduling within 7 days of the appointment future service can be declined and all payments will be non-refundable. This is at the artist’s discretion.

Services Fees

4 Hour Appointments

5 Days: 30% ($225) 3 DAYS : 50%  ($375)  

8 Hour Appointment

5 Days: 30% ($450)   3 DAYS :  50 % ($750)

CANCELLATIONS OR RESCHEDULING WITHIN 2 DAYS OF THE SCHEDULED APPOINTMENT WILL REQUIRE PAYMENT OF THE FULL SERVICE FEE BEFORE A NEW BOOKING CAN BE MADE.

Exceptions:
Documented Emergencies: We understand emergencies happen. Please provide documented proof (e.g., doctor's note) for potential waiver or reduction of cancellation fees.
Studio Closure: If we need to cancel your appointment, we will offer you a full refund or reschedule at your convenience.

• Artist Emergency or Illness: If we need to cancel or reschedule your appointment, we may offer a replacement appointment rebooking at the time to retain you as a client. We offer this as value added to our services to keep all our clients. Events, and scheduling problems do happen - our artists try to prevent moving appointments as much as humanly possible. This provision applies to appointments booked or moved under 2 weeks or less of the booked time. For further information please refer to Matt via telephone (904-400-3776). Circumstances may vary and are reviewed on a case by case basis.

Rescheduling:
You can reschedule your appointment once with at least 7 days' notice without any additional fees. Subsequent reschedules within a short timeframe may incur a fee depending on the artist's availability.
Multiple reschedules:If you reschedule more than 3 times, you will be required to pay in full for your booked service in advance to hold your appointment. Your payment may not be applied to other tattoo sessions or other services if you have to reschedule. As a result of any rescheduling not observing the aforementioned cancellation policy will disqualify you from retaining the amount paid in advance and you will forfeit your money.

Communication:
Please communicate any cancellations or rescheduling requests as soon as possible via phone or text (904-400-3776) or email (tattoosbyselina@gmail.com). Prompt communication helps us adjust our schedule accordingly.

Transparency and Fairness:
By booking an appointment, you agree to these terms. We operate with implicit transparency to our clients, and conduct communication as such to ensure our clients feel supported and know that their artist is looking out for their best interest and to maintain the quality of tattoos. We understand life happens.
Thank you for your understanding and cooperation!

Delays
We understand that delays can happen however, we must keep the other clients and artists on time. If a client is 60 minutes past their scheduled time, we will have to reschedule or cancel the appointment due to time limitations to keep other clients and artists on time. If our artist is late or behind they will push back your time to ensure you get the full session you were booked and stay late for you, or offer you a shortened tattoo session at a prorated amount if time conflicts arise. We are here to serve you, and while life and delays happen we want to ensure clarity in our approach to offer you the best tattoo services possible. When in doubt, talk it out- Matt would be happy to answer any questions  via phone or text (904-400-3776) or email (tattoosbyselina@gmail.com).